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FAQs

 

About your MONTIGO goods

Product Info

MONTiGO products are proudly designed in Australia and responsibly manufactured in China with ISO: 9001 standard.

MONTiGO products are made of high quality, A2 (food graded 304) stainless steel. This material is highly durable and resistant to rust. Our lids are made of PP (BPA plastic - Polypropylene), which are BPA-free and safe for daily usage. Our team here have conducted thorough research to ensure the highest quality materials and provide a sustainable, long lasting eco-friendly product to our customers. 

It is not recommended to do so as you might unintentionally damage the vacuum seal, causing it to lose its insulating properties and not able to keep your beverages temperature as long. Our products are double wall vacuum insulated, beverages in our products will be protected from the temperature inside the freezer and wouldn’t be able to freeze. If you want ice cold water, put some ice cubes inside your bottles or cups and notice how long it takes them to melt!

You should not put our products that are made of stainless steel into the microwave oven.

We have different types of lids here and give you an option to switch it up and make the best use of your bottles & cups!

Ace Spout Lid
Our Spout Lid is designed to provide you with maximum water flow and convenient one-handed drinking during sports and outdoor activities. This anchored twist-cap comes with a secured seal to ensure that it is leak-proof. It is made of BPA/BPS free material for your daily usage and it is safe to be used with cold or hot beverages. It is compatible with our 18oz Ace Bottle & 32oz Ace Bottle.

Ace Flex Cap
Our Flex Cap is designed with an insulated honeycomb structure to help maintain the temperature of your beverage. It comes with a flexible silicone handle for a non-slip and comfortable grip. It is made of BPA/BPS free material and safe for your daily usage. It is compatible with our 18oz Ace Bottle & 32oz Ace Bottle.

Flip Lid
Our Flip Lid comes with a secured seal to ensure that it is splash-proof. It is made of BPA/BPS free material for your daily usage and it is safe to be used with cold or hot beverages. It is compatible with our 20oz Knight’s Tumbler & 10oz King’s Cup.

Different product has different retention level, do refer to the product description in the product page. Do take note that it varies dependant on use and the environment.

Absolutely, you may separate different part of your MONTiGO to recycle.

Stainless Steel Body
Recommendation: Hand Wash with air dry.

We do not recommend putting it in the dishwasher.

Glass Infuser
Recommendation: Hand Wash with air dry.

We do not recommend putting it in the dishwasher.

Lid
Recommendation: Warm, soapy water. For everyday cleaning.

We do not recommend putting it in the dishwasher.

Bamboo
Recommendation: Warm, soapy water. For everyday cleaning.

Bamboo should not go into the dishwasher and should not be left wet. Towel dry after each wash.

Order & Payment

All you need to do is browse! You can browse for items at our SHOP tab, add items into your cart and check out. Once you've made your payment, you will receive a confirmation email together with your order number.

No registration is needed to shop as we want to keep your shopping experience as easy as possible.

We accept:
- Online Banking & Debit/Credit card via BillPlz

- e-Wallets (GrabPay, Touch 'n Go, Boost)

- PayLater by Grab where you can pay next month or pay in 4 monthly instalments

We currently do not provide option for Cash on Delivery (COD) as a payment method.

Please check your email for the confirmation email. If you do not see it, it might be because there was a typo in your email.

If you suspect you might have provided us with the wrong email address, please email us at hello@shopmontigo.com with your name and correct email address for us to locate your order and re-send a new copy of confirmation email to you.

You may amend your order as much as you like before you click “complete order”. After this point, you will not be able to make further amendments to your order. If you have entered wrong personal details or ordered the wrong item, please contact us immediately within 12 hours from order placement.

Shipping and delivery

We offer shipping to both East and West Malaysia.

Dispatch dates will be available on your order confirmation email. Once your item dispatches, it will take 3-7 working days (West Malaysia) and 5-10 working days (East Malaysia) to arrive. East Malaysia will require more time as the item will need to go through customs processing in West Malaysia before they transit to East Malaysia for delivery.

Your order will be delivered by the most suitable trusted local courier (PosLaju, Ninjavan, Skynet, J&T Express etc.) chosen based on coverage/delivery address.

You can refer to our shipping rates here.

You will receive your tracking number once your order dispatches (dispatch date will be available in your confirmation email).

If you do not receive any order confirmation or shipping confirmation email, it's likely they could have been marked as spam or there may be a typo within the email address found in your order. Some email providers may mark our emails as spam or completely block them. Do check your spam folder for emails about your order and make sure to add our emails to your safe list.

You can also send us an email at hello@shopmontigo.com with your order number/ details and we will be happy to check for you.

If your tracking information states that your package was delivered and you have not received it, please firstly contact your postal service and lodge an inquiry with them.

MONTiGO does not hold responsibility for packages that state to be delivered. We do not issue refunds for packages that have been confirmed by the postal services to be delivered. 

Please contact us immediately if you noticed that your shipping details are incorrect. Once the item ships, we will not be able to re-direct the parcel to a new address. We do not replace parcels that are delivered to the wrong address given by the customer.

We are terribly sorry if this happened. We would like to sort out any manufacturer’s defect immediately. If you would like to exchange the faulty item for the same item, send us an email at hello@shopmontigo.com.

We offer a default 2 years manufacturer's warranty for all purchases made through our website.

You may view our warranty policy here.

Returns/Exchange & Cancellations

You can cancel your order within 12 hours upon placing your order, as long as it has not been dispatched. To cancel your order, please email us at hello@shopmontigo.com for us to process them for you. Unfortunately, any orders past 12 hours will be registered onto our system and we will not be able to cancel them.

Due to hygiene purposes, we do not accept returns for change-of-mind purchases. However, if you have received the wrong order please send pictures to hello@shopmontigo.com and we will process for the right order to be dispatched as soon as possible.

If you have noticed a defect upon receiving your order, please email us within 72 hours with pictures or video illustrating the defect for us to process a replacement for you.

Anything past 72 hours will be subjected to the terms & conditions of our manufacturer’s warranty. 

We'll be thrilled to answer your questions during our business hours, Monday through Friday 10am - 6pm (MYT). Leave your questions here hello@shopmontigo.com and our team will get to you shortly!

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