FAQ

Colour Print is available for selected Montigo drinkware, including:

• Ace Bottle (Micro, Mini, Medium, Mega)
• Roamer Tumbler

Most drinkware collections under the Ace Bottle Series and Roamer Tumbler are eligible for Colour Print, subject to eligible product types.

Exceptions include:

• Limited Edition drinkware featuring exclusive, limited-run prints (e.g. Retro Reel, Palette Parade Limited Edition)
• Licensed collaboration drinkware (e.g. Toy Story Inseparable Pals, Miffy Daily, Disney Classics, Disney Tsum Tsum, Disney Cats, and Winnie the Pooh Collection)

Our online personalisation service offers flexible Colour Print options, allowing you to choose how your design appears on the drinkware.

• Position

Select Colour Print placement on either the front or back of the drinkware.

• Colour

Choose from 10 colour options for Colour Print (Text).

• Size

Colour Print - Icon

Default size: Large (50mm × 50mm)
- Small (S): 20% smaller than default (40mm x 40mm)
- Medium (M): 10% smaller than default (45mm x 45mm)

• Vertical Placement (Icon only)

You may adjust the vertical position of your icon within the available print area on the selected side of the drinkware.

Important note: 

• Orientation and vertical placement for Colour Print – Text are preset and cannot be adjusted to ensure the best possible print outcome. 
• Colour Print text and icons cannot be applied on the same side of the drinkware item.
• The final outcome may have slight variations depending on the selected text/icon design.

Colour Print – Text supports up to 10 characters using Roman letters (A–Z), numbers (0–9), and spaces only.

Special characters and non-Latin scripts (e.g. Chinese, Arabic, and Japanese) are not supported.

To ensure the best engraving outcome, each drinkware has a predefined engraving area. As a result, the text size may be adjusted automatically based on your engraving text.

Important note: Vulgar, offensive, or inappropriate content is not allowed.

Colour Print is a customisation method where designs are printed directly onto the bottle surface using UV-cured ink. The ink is instantly dried using ultraviolet light, creating vibrant and detailed prints.

Please note that the final colour and texture may vary slightly depending on the bottle colour and material.

Colour Print is designed for long-lasting use. However, unlike engraving, it sits on the surface of the bottle and may gradually wear over time depending on usage and care.

With proper care, Colour Print remains vibrant for a long time. However, excessive friction, harsh cleaning methods, or dishwasher use may cause fading, scratching, or peeling over time.

Yes, Colour Print is water-resistant for normal daily use. Hand washing is strongly recommended to preserve the print quality.

Customers are responsible for checking all spelling and details before confirming their order. If an error is caused by us, online orders will be refunded as store credit, covering both the item and colour printing fee.

Our Colour Print warranty is valid for 7 days from delivery and covers issues like fading or peeling under normal use; damage caused by misuse, accidents, improper care, or customer handling is not covered.

Estimated processing and delivery timelines for orders containing personalised drinkware are as follows:

• West Malaysia: 3–5 business days
• East Malaysia: 8–10 business days

Each drinkware item has the following personalisation rules:

• You may include 1 text engraving + 1 icon engraving on the same drinkware
• Multiple text engravings are not allowed
• Multiple icon engravings are not allowed
• Engraving and colour print cannot be selected together for the same drinkware

Once an order is placed, personalisation details (including engraving and colour print selections) cannot be changed or amended. Please ensure all details are correct before completing your purchase.

Personalised products are not eligible for returns, exchanges, or refunds due to a change of mind. Any warranty claims will be assessed in accordance with Montigo’s warranty policy.

Text and icon engraving services are available in official Montigo stores equipped with engraving machines.

Please find the stores below:

Klang Valley

• Suria KLCC
• 1 Utama Shopping Centre
• Sunway Pyramid
• Pavilion Kuala Lumpur
• Pavilion Damansara
• Tropicana Gardens Mall
• The Exchange TRX
• Mid Valley Megamall
• Starling Mall
• KL East Mall
• Sunway Velocity Mall
• AEON MALL Shah Alam
• AEON MALL Bukit Tinggi
• AEON MALL Cheras Selatan
• Central I-City
• Mitsui Outlet Park KLIA Sepang
• IOI Mall Puchong
• Pavilion Bukit Jalil
• Setia City Mall
• Wangsa Walk
• Berjaya Times Square
• IOI Damansara

Putrajaya

• IOI City Mall (East & West wing)
• Alamanda Shopping Centre

Johor

• AEON MALL Tebrau City
• AEON Mall Bukit Indah
• Johor Premium Outlets
• Mid Valley Southkey

Penang

• Gurney Plaza
• Queensbay Mall
• Design Village Outlet Mall
• Sunway Carnival Mall

Perak

• Ipoh Parade
• AEON MALL Kinta City

Malacca

• AEON MALL Bandaraya Melaka
• Mahkota Parade

Kedah

• Aman Central

Kelantan

• AEON MALL Kota Bharu

Pahang

• East Coast Mall
• Genting Highlands Premium Outlets (GPO)
• SkyAvenue Genting Highlands

Negeri Sembilan

• AEON Mall Nilai
• AEON Mall Seremban 2

Sarawak

• Vivacity Megamall
• The Spring

Sabah

• Imago Shopping Mall

• Ace Bottle (Micro, Mini, Medium, Mega)
• Essential Tumbler
• City Flask
• Roamer Tumbler
• Bubble Bottle Move
• Sense Coffee Cup (Regular, Large)
• Sense Straw

Note: The Ace Bottle Massive is currently not eligible for engraving.

In Stores: Absolutely! Bring any item from any of our collections to your nearest store, and we'll be happy to engrave it for you on the spot.

Online: Most Montigo drinkware collections are eligible for engraving, subject to eligible product types.

Exceptions include:

• Limited Edition drinkware featuring exclusive, limited-run prints (e.g. Retro Reel, Palette Parade Limited Edition)
• Licensed collaboration drinkware (e.g. Toy Story Inseparable Pals, Miffy Daily, Disney Classics, Disney Tsum Tsum, Disney Cats, and Winnie the Pooh Collection)

Our online personalisation service offers flexible engraving placement options, allowing you to choose how your engraving appears on the drinkware.

• Position

Select engraving placement on either the front or back of the drinkware.

• Orientation (Text Engraving Only)

Text can be engraved in either:
- Horizontal
- Vertical

• Size

Icon Engraving
Default size: Large (35mm × 35mm)
- Small (S): 20% smaller than default (28mm x 28mm)
- Medium (M): 10% smaller than default (31.5mm x 31.5mm)

• Vertical Placement

You may adjust the vertical position of your engraving within the available print area on the selected side of the drinkware.
Important note: The final outcome may have slight variations depending on the selected text/icon design.

For in-store engraving:

• Text: Choose from multiple placements—back or front, at the top, bottom, center, or above the boot. You can also select vertical or horizontal orientation.

Tip: Feel free to browse our customers' masterpieces for placement inspiration!

You may engrave up to 10 characters using Roman letters (A–Z), numbers (0–9), and spaces only.

Special characters and non-Latin scripts (e.g. Chinese, Arabic, and Japanese) are not supported.

To ensure the best engraving outcome, each drinkware has a predefined engraving area. As a result, the text size may be adjusted automatically based on your engraving text.

Important note: Vulgar, offensive, or inappropriate content is not allowed.

Online: Roman letters and spaces only.
Offline: Any keyboard characters are allowed.

• In-store purchase: You’ll receive your engraved drinkware on the spot after purchase. Engraving is usually completed immediately or within the same day, depending on the queue and workload.
• Online purchase processing and delivery times:

1. West Malaysia: Within 3-5 business days
2. East Malaysia: Within 8-10 business days

All engraving is created using a precision laser process, resulting in a permanent finish on your drinkware.

Please note that the final colour and texture may vary slightly depending on the bottle colour and material.

Not at all. Laser engraving is safe and does not affect the quality or performance of your bottle. It’s perfect for names, logos, and even intricate artwork — giving your bottle a lasting, personal touch.

Each drinkware item has the following personalisation rules:

• You may include 1 text engraving + 1 icon engraving on the same drinkware
• Multiple text engravings are not allowed
• Multiple icon engravings are not allowed
• Engraving and colour print cannot be selected together for the same drinkware

Once an order is placed, personalisation details (including engraving and colour print selections) cannot be changed or amended. Please ensure all details are correct before completing your purchase.

Personalised products are not eligible for returns, exchanges, or refunds due to a change of mind. Any warranty claims will be assessed in accordance with Montigo’s warranty policy.