FAQs

Montigo was born in Melbourne, Australia, where our journey in thoughtful product design first began. Today, we're proudly Malaysian-owned, with our headquarters and operation based in Malaysia as we grow across Southeast Asia.

MONTiGO products are made of high quality, A2 (food graded 304) stainless steel. This material is highly durable and resistant to rust. Our lids are made of PP (BPA plastic - Polypropylene), which are BPA-free and safe for daily usage. Our team here have conducted thorough research to ensure the highest quality materials and provide a sustainable, long lasting eco-friendly product to our customers. 

We have different types of lids here and give you an option to switch it up and make the best use of your bottles & cups!

1. Ace Flex Cap
   The Ace Flex Cap is designed with an insulated honeycomb structure to help keep your drinks hot or cold for longer. It features a flexible silicone handle for a secure, non-slip grip, making it easy to carry on the go. Made from BPA/BPS-free materials, it's safe for daily use and fully compatible with all Ace Bottle sizes.
2. Ace Straw Cap
   Experience effortless, one-handed hydration with the Ace Straw Cap — just flip open and sip without slowing down. Compatible with all Ace Bottle sizes, this cap is perfect for on-the-go use. Please note: it features single-layer insulation and may not keep beverages hot or cold as long as the Ace Flex Cap.
3. Ace Spout Cap
   The Ace Spout Cap is built for high-flow hydration. It features a twist-to-open anchored spout with a secure, leak-proof seal — perfect for workouts, hikes, and outdoor adventures. Compatible with all Ace Bottle sizes and made with BPA/BPS-free materials.
4. Ace Flip Cap
   The Ace Flip Cap is designed for easy sipping and splash-proof protection. Just flip, sip, and close — ideal for casual everyday use. BPA/BPS-free and compatible with all Ace Bottle sizes.
5. Sense Coffee Cap
   Leakproof and convenient, the Sense Coffee Cap keeps your hot drinks secure while you’re on the go. Designed for one-handed use—just flip, sip, and enjoy without slowing down. Compatible with the Sense Coffee Cup Regular and Large.
6. Sense Straw Lid
   Sip effortlessly with the Sense Straw Lid, designed for easy, one-handed drinking—perfect for cold beverages and busy days. Just sip. Compatible with the Sense Straw, Sense Coffee Cup Regular and Large.

MONTiGO bottles can keep drinks cold for up to 24 hours and hot for up to 12 hours, depending on the product. The double-wall vacuum insulation helps maintain temperature while keeping the exterior cool, heatproof, and condensation-free for a sleek, dry finish.

Yes! You can separate the stainless steel and plastic components to recycle them responsibly.

It is not recommended to do so as you might unintentionally damage the vacuum seal, causing it to lose its insulating properties and not able to keep your beverages temperature as long. Our products are double wall vacuum insulated, beverages in our products will be protected from the temperature inside the freezer and wouldn’t be able to freeze. If you want ice cold water, put some ice cubes inside your bottles or cups and notice how long it takes them to melt!

You should not put our products that are made of stainless steel into the microwave oven.

1. Bottle / Sense Coffee Cup / Sense Straw (Stainless Steel)
   Hand wash with warm soapy water and let it air dry. Avoid the dishwasher — heat may damage the base or coating.
2. Glass Infuser
   Safe to clean in the dishwasher.
3. Lid / Cap
   Wash with warm soapy water daily. You can use the top rack of the dishwasher occasionally, but strong pressure may damage the seal.
4. Bamboo Parts
   Hand wash only. Do not soak or put in the dishwasher. Dry with a towel after washing.

The color of the ace cap handle may fade or degrade over time, especially when exposed to sunlight, heat, sweat, or sunscreen. To take care of your product, we recommend the following:

• Avoid direct sunlight or heat
• Store in a cool, dry place
• Rinse after contact with sweat or sunscreen

Cleaning tips:

• Hand wash gently with mild detergent — avoid using the strong chemicals
• Keep out of direct sunlight when storing
• Let it air dry completely before storing
• Don’t keep it sealed while still damp
• Avoid pulling or overstretching the ace cap handle

We recommend hand-washing your bottle with warm water and mild dish soap. Use a soft brush or sponge to clean all parts, including the lid, straw, and gasket.

For first-time use:
If your new bottle has an odd smell, rinse it with warm soapy water before using. If the smell remains, feel free to contact us for help.

For stubborn odours or taste:

• Baking soda paste: Mix 2–3 tablespoons of baking soda with a little warm water to form a paste. Scrub the inside using a bottle brush.
• Vinegar or lemon soak: Fill the bottle with warm water and a splash of white vinegar or lemon juice. Let it sit for 30–60 minutes, then rinse well.

After cleaning, always rinse thoroughly and let all parts air-dry completely. For best results, store your bottle with the lid slightly open to prevent moisture buildup.

Our bottles are made with high-grade stainless steel designed to last. If you notice rust-like marks, it’s usually surface contamination from minerals, dirt, or iron particles — not actual rust — and can be cleaned at home.

How to clean:

1. Warm soapy wash: Use mild detergent and a soft sponge.
2. Baking soda soak: Mix 2 tbsp of baking soda with warm water. Soak for 1–2 hours and rinse well.
3. Vinegar or lemon rinse: Use a 1:3 vinegar-to-water mix or lemon slices. Let sit for 30 minutes, rinse, and dry.

Optional: Use stainless steel cleaner for stubborn marks.

Storage tip:
Always air-dry your bottle completely with the lid off. Storing it while still damp can lead to water stains or rust-like marks.

What causes it:
Moisture: Bottles stored while wet can develop white or brown marks.
Acidic drinks: Leaving tea, lemon water, coffee, or juice inside overnight may cause stains.
→ If that happens, rinse and wash the bottle thoroughly.

Just browse our products under the SHOP tab, add your favorites to cart, and check out. After payment, you’ll receive a confirmation email with your order number.

No sign-up or account is required — just shop and go!

We accept major credit/debit cards, online banking, and e-wallets (options may vary by region).

You’ll receive a confirmation email once your payment is successful. If you don’t see it, check your spam or junk folder.

If you think you entered the wrong email at checkout, just email us at hello@shopmontigo.com with your name and the correct email address — we’ll help locate your order and resend the confirmation.

Orders can only be changed if they haven’t been processed or packed yet.

To check your order status, click the tracking or status link in your confirmation email. If it’s still in process, feel free to reach out to us as soon as possible.

We currently ship within Malaysia, including both East and West Malaysia. For other selected regions, available delivery options will be shown during checkout.

Dispatch dates will be available on your order confirmation email. Once your item dispatches, it will take 3-7 working days (West Malaysia) and 5-10 working days (East Malaysia) to arrive. East Malaysia will require more time as the item will need to go through customs processing in West Malaysia before they transit to East Malaysia for delivery.

Your order will be delivered by the most suitable trusted local courier (PosLaju, Ninjavan, Skynet, J&T Express etc.) chosen based on coverage/delivery address.

Shipping fees vary based on your location and order size. You’ll see the exact fee at checkout before confirming your order. Visit here for more info.

You’ll receive a confirmation email right after your order is placed. Once your order is packed and shipped, a tracking number will be sent via email.

If you do not receive any order confirmation or shipping confirmation email, it's likely they could have been marked as spam or there may be a typo within the email address found in your order. Some email providers may mark our emails as spam or completely block them. Do check your spam folder for emails about your order and make sure to add our emails to your safe list.

You can also send us an email at hello@shopmontigo.com with your order number/ details and we will be happy to check for you.

If your tracking information states that your package was delivered and you have not received it, please firstly contact your postal service and lodge an inquiry with them.

MONTIGO does not hold responsibility for packages that state to be delivered. We do not issue refunds for packages that have been confirmed by the postal services to be delivered. 

Please contact us immediately if you noticed that your shipping details are incorrect. Once the item ships, we will not be able to re-direct the parcel to a new address. We do not replace parcels that are delivered to the wrong address given by the customer.

We are terribly sorry if this happened. We would like to sort out any manufacturer’s defect immediately. If you would like to exchange the faulty item for the same item, send us an email at hello@shopmontigo.com.

We offer a default 2 years manufacturer's warranty for all purchases made through our website.

You may view our warranty policy here .

Orders can only be cancelled or amended if they have not been fulfilled by our team, and is still being processed. To check the status of your order, please click the link with your order status sent to you by email.

Due to hygiene purposes, we do not accept returns for change-of-mind purchases. However, if you have received the wrong order please send pictures to hello@shopmontigo.com and we will process for the right order to be dispatched as soon as possible.

If you have noticed a defect upon receiving your order, please email us within 48 hours with pictures or video illustrating the defect for us to process a replacement for you.

Anything past 48 hours will be subjected to the terms & conditions of our manufacturer’s warranty. 

We'll be thrilled to answer your questions during our business hours, Monday through Friday 10am - 6pm (MYT). Leave your questions here hello@shopmontigo.com and our team will get to you shortly!