FAQ

Customers who purchase any drinkware on the official Montigo Malaysia webiste from 2-11 December 2025 will receive one complimentary Icon Engraving E-Voucher worth RM20.

The voucher will be issued to the first 200 eligible customers and can be redeemed at selected retail stores.

A unique voucher code will be delivered to your registered email within two (2) working days of purchase. The voucher is redeemable exclusively at selected retail stores.

Below are the selected stores where you can redeem your voucher:

Kuala Lumpur

• Lot 10 Shopping Centre
• Berjaya Times Square
• Wangsa Walk Mall
• LaLaport Bukit Bintang City Centre
• KL East Mall
• Pavilion Damansara Heights

Selangor

• Mitsui Outlet Park KLIA Sepang
• IOI Mall Puchong
• Central i-City
• AEON Mall Cheras Selatan
• AEON Mall Shah Alam
• AEON Mall Bukit Tinggi
• Setia City Mall
• Starling Mall
• IOI Damansara

Putrajaya

• Alamanda Shopping Centre

Johor

• Johor Premium Outlets (JPO)
• Mid Valley Southkey
• AEON Bukit Indah

Penang

• Queensbay Mall
• Design Village Outlet Mall

Perak

• Ipoh Parade Mall
• AEON Mall Kinta City

Melaka

• AEON Mall Bandaraya Melaka
• Mahkota Parade

Pahang

• East Coast Mall
• SkyAvenue, Genting Highlands

Kedah

• Aman Central

Kelantan

• AEON Mall Kota Bharu

Negeri Sembilan

• AEON Mall Nilai
• AEON Seremban 2

Sarawak

• Vivacity Megamall
• The Spring

Sabah

• Imago Shopping Mall

Text and icon engraving services are available in official Montigo stores equipped with engraving machines.

Please find the stores below:

Klang Valley

• Suria KLCC
• 1 Utama Shopping Centre
• Sunway Pyramid
• Pavilion Kuala Lumpur
• Pavilion Damansara
• Tropicana Gardens Mall
• The Exchange TRX
• Mid Valley Megamall
• Starling Mall
• KL East Mall
• Sunway Velocity Mall
• AEON MALL Shah Alam
• AEON MALL Bukit Tinggi
• AEON MALL Cheras Selatan
• Central I-City
• Mitsui Outlet Park KLIA Sepang
• IOI Mall Puchong
• Pavilion Bukit Jalil
• Setia City Mall
• Wangsa Walk
• Berjaya Times Square
• IOI Damansara

Putrajaya

• IOI City Mall (East & West wing)
• Alamanda Shopping Centre

Johor

• AEON MALL Tebrau City
• AEON Mall Bukit Indah
• Johor Premium Outlets
• Mid Valley Southkey

Penang

• Gurney Plaza
• Queensbay Mall
• Design Village Outlet Mall
• Sunway Carnival Mall

Perak

• Ipoh Parade
• AEON MALL Kinta City

Malacca

• AEON MALL Bandaraya Melaka
• Mahkota Parade

Kedah

• Aman Central

Kelantan

• AEON MALL Kota Bharu

Pahang

• East Coast Mall
• Genting Highlands Premium Outlets (GPO)
• SkyAvenue Genting Highlands

Negeri Sembilan

• AEON Mall Nilai
• AEON Mall Seremban 2

Sarawak

• Vivacity Megamall
• The Spring

Sabah

• Imago Shopping Mall

• Ace Bottle (Mini, Medium, Mega)
• Sense Coffee Cup (Regular, Large)
• Sense Straw
• Knight’s Tumbler (in-store only)

Note: The Ace Bottle Massive is currently not eligible for engraving.

In Stores: Absolutely! Bring any item from any of our collections to your nearest store, and we'll be happy to engrave it for you on the spot.

Online: Most of our collections are eligible for online engraving. However, a few exceptions apply:

• Limited Edition Collections (e.g. Porcelain, Senja Collection)
• Limited IP Collections (e.g. Winnie the Pooh Collection) 

These are currently not available for engraving online.

For online engraving:

• Text: Centered on the back of the bottle

For in-store engraving:

• Text: Choose from multiple placements—back or front, at the top, bottom, center, or above the boot. You can also select vertical or horizontal orientation.

Tip: Feel free to browse our customers' masterpieces for placement inspiration!

Online: Roman letters and spaces only.
Offline: Any keyboard characters are allowed.

• In-store purchase: You’ll receive your engraved drinkware on the spot after purchase. Engraving is usually completed immediately or within the same day, depending on the queue and workload.
• Online purchase: Please allow up to 12 working days for your customized product to be delivered.

All personalisation is done using a precision laser engraver, creating a permanent finish on your drinkware. Please note that the final color and texture may vary slightly depending on the bottle colours.

Not at all. Laser engraving is safe and does not affect the quality or performance of your bottle. It’s perfect for names, logos, and even intricate artwork — giving your bottle a lasting, personal touch.