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Montigo Customisation
Style Your Way
Frequently Asked Questions
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Engraving is available for selected Montigo drinkware, including:
- Ace Bottle (Mega, Medium, Mini, Micro)
- Roamer Tumbler (Small, Regular, Large)
- Bubble Bottle (Regular, Large)
- Sense Coffee Cup (Regular, Large)
- Sense Straw
Most Montigo drinkware collections are eligible for engraving, subject to eligible product types.
Exceptions include:
- Limited Edition drinkware featuring exclusive, limited-run prints (e.g. Vibrant Candy Limited Edition, Palette Parade Limited Edition)
- Licensed collaboration drinkware (e.g. Toy Story Inseparable Pals, Miffy Daily, Disney Classics, Disney Tsum Tsum, Disney Cats, and Winnie the Pooh Collection)
Our online personalisation service offers flexible engraving placement options, allowing you to choose how your engraving appears on the drinkware.
Position
- Select engraving placement on either the front or back of the drinkware.
Orientation (Text Engraving Only)
Text can be engraved in either:
- Horizontal
- Vertical
Size
Icon Engraving
Default size: Large (35mm × 35mm)
- Small (S): 20% smaller than default (28mm x 28mm)
- Medium (M): 10% smaller than default (31.5mm x 31.5mm)
Vertical Placement
You may adjust the vertical position of your engraving within the available print area on the selected side of the drinkware.
Important note: The final outcome may have slight variations depending on the selected text/icon design.
You may engrave up to 10 characters using Roman letters (A–Z), numbers (0–9), and spaces only.
Special characters and non-Latin scripts (e.g. Chinese, Arabic, and Japanese) are not supported.
To ensure the best engraving outcome, each drinkware has a predefined engraving area. As a result, the text size may be adjusted automatically based on your engraving text.
Important note: Vulgar, offensive, or inappropriate content is not allowed.
All engraving is created using a precision laser process, resulting in a permanent finish on your drinkware.
Please note that the final colour and texture may vary slightly depending on the bottle colour and material.
No. Laser engraving is a precise, non-invasive process that does not affect the quality, insulation, or performance of your bottle.
It is designed to create a permanent finish for text and icon engraving, adding a refined and personal touch to your drinkware.
Estimated processing and delivery timelines for orders containing personalised drinkware are as follows:
- West Malaysia: 5-7 business days
- East Malaysia: 9–11 business days
Each drinkware item has the following personalisation rules:
- You may include 1 text engraving + 1 icon engraving on the same drinkware
- Multiple text engravings are not allowed
- Multiple icon engravings are not allowed
- Engraving and colour print cannot be selected together for the same drinkware
Once an order is placed, personalisation details (including engraving and colour print selections) cannot be changed or amended. Please ensure all details are correct before completing your purchase.
Personalised products are not eligible for returns, exchanges, or refunds due to a change of mind. Any warranty claims will be assessed in accordance with Montigo’s warranty policy.
Colour Print is available for selected Montigo drinkware, including:
- Ace Bottle (Mega, Medium, Mini, Micro)
- Roamer Tumbler (Large, Medium, Small)
Most drinkware collections under the Ace Bottle Series and Roamer Tumbler are eligible for Colour Print, subject to eligible product types.
Exceptions include:
- Limited Edition drinkware featuring exclusive, limited-run prints (e.g. Palette Parade and Vibrant Candy Limited Edition)
- Licensed collaboration drinkware (e.g. Toy Story Inseparable Pals, Miffy Daily, Disney Classics, Disney Tsum Tsum, Disney Cats, and Winnie the Pooh Collection)
Our online personalisation service offers flexible Colour Print options, allowing you to choose how your design appears on the drinkware.
Position
- Select Colour Print placement on either the front or back of the drinkware.
Colour
- Choose from 10 colour options for Colour Print (Text).
Size
Colour Print - Icon
Default size: Large (50mm × 50mm)
- Small (S): 20% smaller than default (40mm x 40mm)
- Medium (M): 10% smaller than default (45mm x 45mm)
Vertical Placement (Icon only)
You may adjust the vertical position of your icon within the available print area on the selected side of the drinkware.
Important note:
- Orientation and vertical placement for Colour Print – Text are preset and cannot be adjusted to ensure the best possible print outcome.
- Colour Print text and icons cannot be applied on the same side of the drinkware item.
- The final outcome may have slight variations depending on the selected text/icon design.
Colour Print – Text supports up to 10 characters using Roman letters (A–Z), numbers (0–9), and spaces only.
Special characters and non-Latin scripts (e.g. Chinese, Arabic, and Japanese) are not supported.
To ensure the best engraving outcome, each drinkware has a predefined engraving area. As a result, the text size may be adjusted automatically based on your engraving text.
Important note: Vulgar, offensive, or inappropriate content is not allowed.
Colour Print is a customisation method where designs are printed directly onto the bottle surface using UV-cured ink. The ink is instantly dried using ultraviolet light, creating vibrant and detailed prints.
Please note that the final colour and texture may vary slightly depending on the bottle colour and material.
Colour Print is designed for long-lasting use. However, unlike engraving, it sits on the surface of the bottle and may gradually wear over time depending on usage and care.
With proper care, Colour Print remains vibrant for a long time. However, excessive friction, harsh cleaning methods, or dishwasher use may cause fading, scratching, or peeling over time.
Yes, Colour Print is water-resistant for normal daily use. Hand washing is strongly recommended to maintain print quality.
The Colour Print warranty is valid for 7 days from the date of delivery. It covers issues such as fading or peeling under normal use.
It does not cover damage caused by misuse, accidents, improper care, or customer handling.
Estimated processing and delivery timelines for orders containing personalised drinkware are as follows:
- West Malaysia: 5–7 business days
- East Malaysia: 9–11 business days
Each drinkware item has the following personalisation rules:
- You may include 1 text engraving + 1 icon engraving on the same drinkware
- Multiple text engravings are not allowed
- Multiple icon engravings are not allowed
- Engraving and colour print cannot be selected together for the same drinkware
Once an order is placed, personalisation details (including engraving and colour print selections) cannot be changed or amended. Please ensure all details are correct before completing your purchase.
Personalised products are not eligible for returns, exchanges, or refunds due to a change of mind. Any warranty claims will be assessed in accordance with Montigo’s warranty policy.
Engraving services are available at selected official Montigo stores equipped with engraving machines.
Please refer to participating stores below:
Klang Valley
- Suria KLCC
- 1 Utama Shopping Centre
- Sunway Pyramid
- Pavilion Kuala Lumpur
- Pavilion Damansara
- Tropicana Gardens Mall
- The Exchange TRX
- Mid Valley Megamall
- Starling Mall
- KL East Mall
- Sunway Velocity Mall
- AEON MALL Shah Alam
- AEON MALL Bukit Tinggi
- AEON MALL Cheras Selatan
- Central I-City
- Mitsui Outlet Park KLIA Sepang
- IOI Mall Puchong
- Pavilion Bukit Jalil
- Setia City Mall
- Wangsa Walk
- Berjaya Times Square
- IOI Damansara
Putrajaya
- IOI City Mall (East & West wing)
- Alamanda Shopping Centre
Johor
- AEON MALL Tebrau City
- AEON Mall Bukit Indah
- Johor Premium Outlets
- Mid Valley Southkey
Penang
- Gurney Plaza
- Queensbay Mall
- Design Village Outlet Mall
- Sunway Carnival Mall
Perak
- Ipoh Parade
- AEON MALL Kinta City
Malacca
- AEON MALL Bandaraya Melaka
- Mahkota Parade
Kedah
- Aman Central
Kelantan
- AEON MALL Kota Bharu
Pahang
- East Coast Mall
- Genting Highlands Premium Outlets (GPO)
- SkyAvenue Genting Highlands
Negeri Sembilan
- AEON Mall Nilai
- AEON Mall Seremban 2
Sarawak
- Vivacity Megamall
- The Spring
Sabah
- Imago Shopping Mall
Engraving is available for selected Montigo drinkware, including:
- Ace Bottle (Mega, Medium, Mini, Micro)
- Roamer Tumbler (Large)
- Bubble Bottle (Large)
- Sense Coffee Cup (Regular, Large)
- Sense Straw
Yes. All Montigo drinkware collections are eligible for engraving, subject to eligible product types. Simply bring your item to a participating Montigo store, and our team will personalise it for you on the spot.
For both text and icon engraving, you may choose from a variety of placement options, including the front or back, top, centre, bottom, or above the boot. Text engraving is also available in either a vertical or horizontal orientation.
You may engrave up to 10 characters using standard keyboard characters.
Important note: Vulgar, offensive, or inappropriate content is not allowed.
All engraving is created using a precision laser process, resulting in a permanent finish on your drinkware.
Please note that the final colour and texture may vary slightly depending on the bottle colour and material.
No. Laser engraving is a precise, non-invasive process that does not affect the quality, insulation, or performance of your bottle.
It is designed to create a permanent finish for text and icon engraving, adding a refined and personal touch to your drinkware.
Your engraved drinkware will be ready for collection on the spot after purchase. Engraving is typically completed immediately or within the same day, depending on store traffic and queue volume.
Yes. You may combine multiple text and icon engraving options on the same drinkware item. Please note that each text or icon engraving selected will incur a separate engraving charge.
Once an order is placed, personalisation details (including engraving and colour print selections) cannot be changed or amended. Please ensure all details are correct before completing your purchase.
Personalised products are not eligible for returns, exchanges, or refunds due to a change of mind. Any warranty claims will be assessed in accordance with Montigo’s warranty policy.
In-store Colour Print service is currently available exclusively at Montigo Mid Valley KL.
In-store Colour Print is available only for Roamer Tumbler (Small, Regular, Large).
Most Roamer Tumbler drinkware is eligible for in-store Colour Print. Exceptions include:
- Limited Edition drinkware featuring exclusive, limited-run prints (e.g. Palette Parade and Vibrant Candy Limited Edition)
Our in-store Colour Print service offers flexible personalisation options, allowing you to choose how your design appears on your drinkware.
Position
- Select Colour Print placement on either the front or back of the drinkware.
Colour
- Choose from 10 colour options for Colour Print (Text).
Size
Colour Print - Icon
Default size: Large (50mm × 50mm)
Important note:
- Orientation and vertical placement for Colour Print – Text are preset and cannot be adjusted to ensure the best possible print outcome.
- Colour Print text and icons cannot be applied on the same side of the drinkware item.
- The final outcome may have slight variations depending on the selected text/icon design.
You may use Roman letters and spaces only for Colour Print – Text.
Important note: Vulgar, offensive, or inappropriate content is not allowed.
Colour Print is a customisation method where designs are printed directly onto the bottle surface using UV-cured ink. The ink is instantly dried using ultraviolet light, creating vibrant and detailed prints.
Please note that the final colour and texture may vary slightly depending on the bottle colour and material.
Colour Print is designed for long-lasting use. However, unlike engraving, it sits on the surface of the bottle and may gradually wear over time depending on usage and care.
With proper care, Colour Print remains vibrant for a long time. However, excessive friction, harsh cleaning methods, or dishwasher use may cause fading, scratching, or peeling over time.
Yes, Colour Print is water-resistant for normal daily use. Hand washing is strongly recommended to maintain print quality.
The Colour Print warranty is valid for 7 days from the date of delivery. It covers issues such as fading or peeling under normal use.
It does not cover damage caused by misuse, accidents, improper care, or customer handling.
Your colour-printed drinkware will be ready for collection on the spot after purchase. Colour Print is typically completed immediately or within the same day, depending on store traffic and queue volume.
Yes. You may combine multiple Colour Print text and icon options on the same drinkware item. Each selection will incur a separate Colour Print charge.
Note: Engraving and Colour Print cannot be applied on the same drinkware item.












































